Reservation & Cancellation Policy

We keep reservations simple. This page sets out what to expect once you send us a request.

Confirming a table

A form submission is a request. Our team reviews availability and confirms by phone or WhatsApp, usually within a few minutes during opening hours and first thing next morning for late-night requests. Your booking is confirmed only once you receive that message.

Holding time

We hold a confirmed table for 20 minutes past the reserved time. After that we may release it to waiting guests, though we will always try to seat you as soon as space opens. A quick call if you are running late usually solves everything.

Group and event bookings

For parties of 10 or more, birthdays, anniversaries, corporate evenings and full-floor bookings, we agree the menu, timing and any decor in advance. Larger bookings may require an advance amount to block the date; the amount is adjusted against your final bill. We confirm all of this in writing before taking any payment.

Changes and cancellations

• Regular tables: tell us any time before your slot. There is no cancellation charge.
• Group bookings of 10 or more: please give at least 24 hours' notice so we can plan the kitchen and the floor.
• Event and full-floor bookings: notice of 72 hours or more allows the advance amount to be moved to another date within 90 days. With shorter notice, the advance may be retained to cover produce and staffing already committed.

No-shows

Repeated no-shows on large bookings may mean we ask for an advance for future dates. We would much rather you simply message us if plans change.

Guest numbers

Please tell us if your headcount changes. Seating for extra guests depends on availability on the night, and a smaller group than booked may affect an agreed event package.

Live music evenings

Line-ups and set times are subject to artist availability and may change. If a performance is unavoidably rescheduled we will let you know, and your table stays yours.

Contact

Call +91 99446 64415 or +91 95002 38282, message us on WhatsApp, or email gravityrestopubpondy@gmail.com.